Our support team can help with questions about your account, payments, promotions and technical issues. You can also share general feedback or ask for help finding the right information. Choose the contact method that suits you: email is useful when you need to include details, while phone support is available for a direct conversation. Please avoid sending passwords or payment card details in your message. We will review your enquiry and direct it to the appropriate team.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone support | +44 20 7946 0832 |
| Working hours | Email: 24/7. Phone: daily, 09:00-21:00 UK time. |
Email Support
We prefer email for detailed requests, account issues or when you need to send documents. Please write to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant documents and allow up to 48 hours for a full response.
Contact Form
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simple account, payment or bonus questions are often resolved within hours. More complex matters such as security checks, KYC verification or disputed transactions may take longer depending on their nature and the documents required. We will keep you informed and provide estimated timelines when available.
Feedback
We'd love to hear your feedback, suggestions, or ideas for improving the site. Share anything from feature requests and game picks to payment or support tips. All messages are reviewed carefully by our team and used to shape updates, promotions, and usability improvements. Your input helps us make the platform clearer and more reliable. Thank you for taking a moment to get in touch.